本《售后服务条款》（“本条款”）是客户/您与本网站（www.whatsminer.com or www.microbt.com）的所有者深圳比特微电子科技有限公司（“深圳比特微”或“我们”）就您购买我们产品后申请售后维修服务时所订立的契约，您确认：本条款是处理双方权利义务的依据，始终有效。法律另有强制性规定或双方另有特别约定的，依其规定或约定。
请您仔细阅读本条款。深圳比特微有权随时修改本条款并在本网站上予以公告公布，修订后的条款经公告公布即自动生效。特别提示：
提示您仔细阅读、充分理解条款内容，特别是免除或者限制责任的条款。如您对条款有任何疑问，应向本网站售后客服咨询。
第1条 定义
本条款中使用的下列词语，除非另有定义，应具有以下含义：
1.1 “客户”：指在本网站注册并采购产品或服务用于生产需要的自然人、法人或其他组织。
1.2 “产品”、 “服务”：指在本网站展示、销售的各项产品或服务，包括但不限于矿机、电源及售后维修服务等。
1.3 “坏品”、“故障品”、“返修品”：指发生故障，无法正常运行的产品。
1.4 “售后维修服务”： 指深圳比特微针对客户购买的产品提供的检测、维修等服务，分为质保期内的维修服务和质保期外的维修服务。
第2条 售后维修服务的申请
2.1如您购买的产品发生故障，需要申请售后维修服务时，您首先需要创建维修工单（“工单”）。工单创建具体步骤请参考网址：https://www.microbt.com/service/repair_guide.html
2.2创建工单时提供的信息应与您寄送包裹的信息保持一致，否则，我们有权在收货后不予维修。如由于您创建工单有误造成的一切损失，由您自行承担。
2.3如工单信息与包裹信息不一致的，您同意以工单信息内容为准。
第3条 返修品的寄送
3.1您应自行安排并自付费用将所需维修的产品寄送至您所选择的我公司维修点。
3.2为避免产品在运输过程中造成损坏，提示您寄出产品时采取防潮、防淋、防摔等有利于产品长途运输及反复装卸的包装。深圳比特微不对返修品运输过程中所发生的任何损坏、灭失等风险承担责任。
第4条 返修品签收
4.1通常情况下，深圳比特微应正常签收包裹，并随即组织包裹的开拆和返修品的维修。除非出现任何以下情形：
4.1.1 经核查，您尚未创建工单；
4.1.2 经确认，您未支付物流费用；
4.1.3 产品包装破损严重；
4.2如出现上述任一情形，深圳比特微除在可能的情况下及时通知或告知您发生的情况外，不对其他情况承担责任。为方便您及时维修故障品、享受我们的售后服务，针对上述4.1.2、4.1.3条所述情况，我们可能会选择签收您的包裹，但此举并不能免除您应承担的物流费用及物流过程中发生的风险。
第5条 维修
5.1质保期内的维修
如您的产品在深圳比特微规定的质保期内发生故障，且不存在本条款第6条约定的不予以免费维修的情况，我们将提供免费维修服务，并负担返程物流费用。
5.2质保期外的维修
5.2.1 如您的产品在深圳比特微规定的质保期外发生故障，我们将于签收您寄回的坏品后进行拆解并分析具体故障。完成前述步骤后，我们将给出具体维修报价，维修价格不超过但可能等于送修产品整机或配件的当时市场价格。维修报价请联系客服或神马公众号查询。您按照本条款创建维修工单并将维修产品寄送我们，即视为您认可上述维修报价。
5.2.2 您应在收到我们发出的维修报价通知后【3日内】及时支付维修费用以便于我们将修好的产品寄送至您指定地址。如果您在规定时间内仍未支付维修费用，我们将依法留置您的产品。如果您在我们留置产品后62日内仍未全额支付维修费用，我们有权处置您的产品以支付所有未结维修费、保管费以及实现留置权的费用。
维修费用应以人民币支付。您在支付完成后，请务必尽快将付款截图、付款银行卡持有人或第三方支付付款所有人姓名、物流单号等发给售后客服确认，如您未提交上述信息供售后客服确认的，我们有权不予发货。
5.2.3 对于维修过程中所替换的不良配件，我们将保留在维修服务期间被更换的配件。
5.2.4 您同意，我们在拆解及分析故障的过程中，即同时完成故障维修。您同意本条款，即您同意我们给出的维修报价。
第6条 不予维修
6.1 不予免费维修的情形
如存在以下情形，我们有权不予免费维修：
6.1.1 超过保修期；
6.1.2 浸液、电路板和元器件受潮、出现腐蚀造成的损坏；
6.1.3 人为故意损坏产品；
6.1.4 撕毁或污损神马整机、运算板及机器其他配件上的序列号标签；
6.1.5 未按使用说明书要求使用、维护、保养，由于最终用户使用不当引起的损坏；
6.1.6 使用第三方劣质电源造成的机器损坏、电路板存在烧毁痕迹的或者芯片被烧毁的；
6.1.7 因不可抗力(如火灾，地震，雷击等)造成的损坏；
6.1.8 人为拆装或者更换使用任何第三方且不满足我方要求参数的配件，导致机器损坏；
6.1.9 因软件超频导致机器损坏；
6.1.10假冒产品；
6.1.11使用POE交换机导致的机器损坏；
6.1.12矿机本身被拆卸（矿机的标签人为损坏），私自改动、更换元器件；
6.1.13运算板或芯片被压坏、摔坏、烧毁；
6.1.14电压过高、漏电引起的产品损坏；
6.1.15环境温度过高或过低引起的产品损坏；
6.1.16任何导致我们无法判断产品是否在质保期的情况。
6.2不予维修的情形：
产品已经报废，包括烧板、产品腐蚀/氧化、芯片焊盘引脚脱落、PCB断裂、板孔不通等。
第7条 售后返回
7.1为避免客户因维修时间过长导致挖矿收益方面的损失，我们会在保证同一型号产品的前提下，随机将预先维修好的产品发给您。因随机发货，无法保证原产品返回，因此您所收的产品新旧程度可能不同，但产品工作效率不受影响。
7.2我们目前仅支持各物流送货上门业务（您邮寄前请咨询清楚承运公司），根据不同情况，我们将选择不同的物流方式，我们对物流方式的选择具有决定权。如果您有问题，请务必联系客服确认。
7.3售后维修产品周期，一般是7个工作日左右，不含来回物流时间。
7.4产品毁损灭失的风险自我们将包裹投递至物流公司后转移至您，如物流过程中发生产品毁损灭失的，您应自行和物流公司解决此类纠纷。
第8条 特殊条款
8.1服务排除：
如您的产品在深圳比特微规定的质保期内， 因非我们提供的部件或非神马品牌部件出现故障、序列号被更改、涂抹或清除，或产品因事故、滥用、液体泼溅或浸没、疏忽、误用（包括由我们或我们授权服务提供商以外的任何人员实施的错误安装、维修或维护）、擅自改装、极端环境（包括极端温度或湿度）、极端物理或电应力或干扰、电压波动或电涌、闪电、静电、失火、天灾或其他外部原因而出现故障。我们会直接将您返的产品按过保处理，还会向您收取费用。
8.2出口限制
您须遵守所有适用的出口法律和法规。除非经中华人民共和国大陆地区的法律授权，否则您不得出口或转口接受服务的产品。
第9条 免责条款
9.1我们不对您存储在产品或以其它形式与产品相关的客户数据提供保证，客户需要自己负责对相关数据进行备份以防止丢失。
9.2对于能否成功维修产品取决于产品的损坏程度，我们不做任何形式的保证。
9.3对于产品在维修期内所造成的收益损失，我们不做任何形式的保证。
9.4在任何情况下，我们及关联公司均不对因维修服务所导致的任何直接、间接、偶然、特殊或后果性损害承担责任。不论在何种情况下，我们承担的责任将不超过您向我们支付的维修费用。
第10条 其它
10.1本条款与深圳比特微用户协议、售后维修指南构成不可分割的组成部分，具有同等法律效力。
10.2如本条款内容与售后维修指南内容存在冲突的，以售后维修指南内容为准。
10.3如本条款未规定的内容，以深圳比特微用户协议、售后维修指南内容为准。
10.4本条款的解释权归深圳比特微所有。
","policyEn":"This After-sales Maintenance Clause (This Clause) is the contract concluded between you and the owner of this website (www.whatsminer.com or www.microbt.com) MicroBT when you purchase our products and apply for after-sales maintenance clause. You will confirm that this clause is the basis for dealing with the rights and obligations of both parties and is always valid. If there are other mandatory provisions in the law or special agreements between the parties,such provisions or agreements shall prevail.
Please read this clause carefully. If you click “Accept”,it means you have already read,fully understand and accept the restraint of this clause with voluntary.The revised clause will take effect automatically upon announcement.
Tips: Please ready this clause carefully and fully understand it, specially the clause of exempt and restricted liability. If you have any question with it, please contact the after-sales service.
Item 1 Definition
The words used in this clause shall have the following meanings unless otherwise defined:
1.1 Customer: refers to natural persons, legal persons or other organizations that registered and purchased products or service for production purposes on this website.
1.2 Product,service: refers to the products or service displayed and sold on this website, including but not limited to mining machine, power supply and after-sale service and etc.
1.3 Damaged product, faulty product and reprocessed product: refers to the products fails to function properly.
1.4 After-sale maintenance service: refers to the inspection, maintenance and other services provided by MicroBT for the products purchased by customers, divided into maintenance service during the warranty period and maintenance service outside the warranty period.
Item 2 The application of after-sale maintenance service
2.1 If you want the after-sale maintenance service, you need to create an repair work order on the website according to the prompt. Please refer to the website for the specific steps of work order creation:https://www.microbt.com/service/repair_guide.html
2.2 The information you fill in the repair work order should be the same with the package you sent.Otherwise we will not repair it. All damage caused by the wrong information of work order you created, you should responsible for it.
2.3 If the information of work order is different from the package, you agree that the information of work order shall prevail.
Item 3 Delivery of Reprocessed Products
3.1 You need to send the reprocessed products to maintenance point you choose of our company with the payment arranged by yourself.
3.2 In order to avoid damage during the transport, we suggest you to use moisture-proof, spray-proof and fall-proof and other convenient shipping method and repeatable loaded and unloaded packing. We will not responsible for the damage, loss and other risks that occur during the transport of the reprocessed products .
Item 4 Receipt for Reprocessed Products
4.1 Usually, we will sign the normal reprocessed products according to the repair work order,except in the following cases:
4.1.1 It is confirmed that you have not create the repair work order.
4.1.2 It is confirmed that you have not paid the logistics fee.
4.1.3 The packing of the product is damaged serious.
4.2 In case of any of the above situations, MicroBT shall not be liable for any other circumstances except to inform of what has happened in a timely manner if possible. In order to facilitate your timely maintenance of faulty goods and enjoy our after-sales service, we may choose to sign your package in accordance with the above-mentioned 4.1.2 and 4.1.3 conditions, but this will not exempt you from the logistics costs and risks in the logistics process.
Item 5 Maintenance
5.1 The maintenance within the warranty period
We will offer free maintain service and pay the return shipping fee for products of MicroBT within the stipulated warranty period.
5.2 The maintenance out of the warranty period
5.2.1 If your product fails out of the warranty period specified by MicroBT, we will disassemble and analyze the specific fault after signing the bad product you sent back. After completing the above steps, we will give a specific repair quotation, the repair price does not exceed but may be equal to the current market price of the machine or accessories. Please contact customer service or Whatsminer official accounts for repair quotation. If you create a repair work order in accordance with this clause and send the repair product to us, you will be deemed to have approved the above repair offer.
5.2.2 We will send the repaired products to the your designated or provided address within 3 working days after we receive your maintenance fee. If you fail to pay the maintenance fee in full and on time, we reserve the right to retain your product; if the aforementioned breach of contract expires 62 days, we have the right to dispose of your product to cover the maintenance fees, custodial fees, and other related expenses that you should paid but not paid.
You shall pay the maintenance fee in RMB.After you complete the payment ,please send the proof of payment ,name of payment bank card holder or third party payment owner, tracking number to the after sales service.If you do not submit the information above,we have the right do not sent the products.
5.2.3 we will retain the parts that were replaced during the repair service for defective parts that are replaced during the repair process.
5.2.4 You agree that we will complete the repair of the fault at the same time during the disassembly and analysis of the fault. You agree to the terms, it means you agree to the repair fee we have offered.
Item 6 No maintenance
6.1 Non-free maintenance
If any of the following situations exist in the products you apply for maintenance, we will not provide free maintenance services:
6.1.1 Exceed the warranty period .
6.1.2 Damage due to wetting and corrosion of leaching solution, circuit board and components;
6.1.3 The products damaged by man-made and intended.
6.1.4 The label on WhatsMiner machine, hash board and other accessories was teared or altered .
6.1.5 The damage caused by fail to use, repair , maintenance according to the instruction.
6.1.6 Machine damage caused by the use of third-party inferior power supply, burnout marks on circuit boards, or burnout of chips;
6.1.7 Damage caused by force majeure (such as fire, earthquake, lightning strike, etc.);
6.1.8 Man-made disassembly or replacement of spare parts using any third party that do not meet our requirements, resulting in machine damage;
6.1.9 Machine damage caused by software over-frequency;
6.1.10 Fake product;
6.1.11 Machine damage caused by using POE switch;
6.1.12 Disassemble (the label was ripped off) by man-made and private modification and replacement of components
6.1.13 Hash board or chips were broken damaged, burning.
6.1.14 Product damaged caused by high voltage and leakage;
6.1.15 Product damaged caused by high temperature or low temperature.
6.1.16 Any situation that prevents us from judging whether the product is under warranty.
6.2 Non-maintenance situation:
If your product has been scrapped included burned out, corrosion / oxidation, chip pad pin dropout, PCB breakage, plate hole failure, etc., we will not provide maintenance service.
Item 7 Return Reprocessed Product
7.1 In order to avoid the loss of mining revenue caused by the long maintenance time, we will send you the pre-maintenance products randomly under the premise of ensuring the same model.We can not guarantee to send back the original product due to random delivery,so the product you receive may be different in age, but the product efficiency is not affected.
7.2 We currently only support logistics delivery services (please consult the carrier before you send), according to different situation,we will have the right to choose shipping method. If you have any questions, please confirm to our after-sale service.
7.3 It usually takes about 7 working days for repair,not included the shipping time.
7.4 The risk of product damaged will transferred to you after we deliver the product to the logistics company. If the product is damaged during the logistics process, you should resolve the dispute with the logistics company.
Item 8 Special Item
8.1 Service exclusion:
If your product is under the warranty period specified by MicroBT, the parts that are not supplied by us or the non Whatsminer brand parts are faulty, the serial number is changed, smeared or removed, or the product is accidentally, abused, spilled or immersed , negligent, misuse (including incorrect installation, repair or maintenance by any person other than us or our authorized service provider), unauthorized modifications, extreme environments (including extreme temperatures or humidity), extreme physical or electrical stress or interference, Failure due to voltage fluctuations or surges, lightning, static electricity, fire, natural disasters, or other external causes. We will directly return the products you return to the warranty and will charge you.
8.2 Export restrictions
You must comply with all applicable export laws and regulations. You may not export or re-export products for service unless authorized by the laws of the mainland of the People's Republic of China.
Itme 9 Disclaimer
9.1 We do not guarantee the customer data that you store in the product or in other forms related to the product, customers should responsible for backing up the relevant data to prevent loss.
9.2 We do not make any form of guarantee for repairing the products successfully, it will depend on the damage level of the products.
9.3 We do not make any form of guarantee for the loss of revenue during the maintenance period.
9.4 We do not responsible for the loss caused for any direct, indirect, incidental, special or consequential damages during repair.In all cases, our liability will not exceed the repair costs you pay for us.
Item 10 Others
10.1 This Terms is inseparable components of the MicroBT User Agreement and the After-sales Maintenance Guide and have the same legal effect.
10.2 If there is any conflict between the content of this term and the contents of the after-sales maintenance guide, the contents of the after-sales maintenance guide shall prevail.
10.3 If the content is not specified in this clause, the contents of the MicroBT User Agreement and the after-sales maintenance guide shall prevail.
10.4 The right to interpret this clause belongs to MicroBT.
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